A payment failed
Check the balance has headroom, that the billing country matches and whether the shop wants a confirmation code. The dashboard shows the decline reason.
Read moreSupport
Everything about cards and payments is handled in Telegram. It is the only official channel: we never message first elsewhere and never ask for card details.
What to attach
- The date, time, amount and merchant as they appear in the dashboard.
- The last four digits of the card. Never send the full number, expiry or CVV: we do not need them and never ask.
- The merchant’s error message, verbatim or as a screenshot.
Common topics
No confirmation code
3-D Secure codes arrive in the Telegram bot. Without it card details stay hidden — connect it in the dashboard.
Read moreWhat a card costs
Opening, top-up, limits and validity live on one page and come from the catalogue.
Read moreWhere the card works
The list of services it has paid is public and built from real transactions.
Read moreFormal complaint
File it through the same channel. State that it is a complaint, describe the transaction and what you want done. The reply comes in the same chat.
Who receives it: Marix LLC · Kyrgyz Republic, Bishkek, Oktyabrsky district, Tunguch-1 St. (Tunguch residential area), 12, apt. 13