Company disclosures

What is sold

Two services are sold: issuing a virtual payment card and topping up a card that has already been issued. There is no physical product — the card exists only as a number, an expiry date and a CVV in your dashboard.

Each card names its own country of issue — the list above comes from the same catalogue that prices the order and changes along with it. The card is issued by a bank in that country, and access to the Visa and Mastercard networks is provided by the group’s Hong Kong company.

Timing and delivery

Delivery is electronic; nothing is shipped. The service is performed as soon as the payment is confirmed: the card is issued, the top-up lands on its balance.

The result appears in your dashboard on this site — there is no separate delivery to wait for. The card number, expiry and CVV open in the dashboard on request and hide again automatically after a minute and a half.

• The service is performed immediately after the payment is confirmed. If nothing happens within a few minutes, contact support.
• The service is available wherever the dashboard opens. The restrictions below apply to card transactions, not to access to the service.
• The minimum top-up is 10 units of the card’s own currency, both when opening a card and when topping it up.

Refunds and cancellation

An order can be cancelled while it is unpaid: an unpaid order simply never starts. After payment the service is performed immediately, so there is no cooling-off cancellation — the service has already been delivered.

If the service was not delivered — money taken but no card issued, or a top-up not credited — the amount is refunded in full. Claims go through support and are answered in the same channel.

• Claims are reviewed within 10 days of receipt.
• Refunds go back the way the payment came: to the same card or by the same transfer. How soon it lands depends on the payer’s bank.
• To raise a claim, write to support, say that it is a claim, and describe the transaction and what you are asking for.
• We do not decide individual payments at a merchant — the merchant and the payment network do. A payment declined by a merchant is not a failure on our side, but support will help work out why.

Restrictions

• Transactions in hryvnia (UAH) are not processed, and neither are services directly or indirectly connected with Ukraine.
• Identity verification — passport and a selfie — is required before a card is issued. Without it no card is issued; this comes from the payment chain.
• The card is virtual: there is no physical card, so cash cannot be withdrawn at an ATM.
• Some restrictions come from the merchant or the payment network rather than from us. The full list of allowed merchant categories is on the terms page.

Information security

• The site is served over HTTPS only. HSTS is enabled for the whole domain, so the browser will not use an unencrypted connection even from a direct link.
• Content-Security-Policy, X-Frame-Options, X-Content-Type-Options, Referrer-Policy and Permissions-Policy headers are sent: the page cannot be framed on someone else’s site and does not load third-party scripts.
• Signing in uses a one-time code sent by email, or a password. A second step with a six-digit code from an authenticator app can be switched on as well.
• The session lives in a cookie marked HttpOnly and Secure: it cannot be read from JavaScript and cannot travel over an open connection.
• A proof-of-work captcha is solved before a payment is created, which keeps automated orders out.
• Card details stay hidden until the Telegram bot is linked: confirmation codes arrive there, and without it the card cannot pay anyway.

How payment data travels

The details of the card you pay with never reach this site. At checkout we hand over to the acquiring bank’s payment form and get back only the outcome — approved or not. Your card number, expiry and CVV are entered on the bank’s side and are not visible to us.

The details of an issued card are requested from the issuer at the moment they are shown, live in the open tab for no longer than a minute and a half, and hide themselves afterwards. They are not stored on our side, and that block is excluded from web analytics recording.

Customer support

Email

support@marix.cc

Telegram

@marix_supportbot

Requests are accepted every day. Questions about a specific transaction are faster in Telegram, where the payment history is visible.

There is no support phone line yet. Requests are taken by email and in Telegram, where questions about specific transactions are resolved.